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ADA Reference Publications:
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Customer Contact
HR Training
Liasion Training
Sevice Animals FAQ's July 2015
Service Animals July 2011 Update
ADA - Title II Primer
Service Animals 2014 Update
Accessibility of State and Local Government Websites
Disability Etiquette Handbook
Effective Communication
Wheelchairs, Mobility Aids, and Other Power-Driven Mobility Devices
Smithsonian Guidelines for Accessible Exhibition Design
Universal Design Tip Sheet
Ticket Sales
Community Emergency Preparedness
City Manager - Organizational Updates:
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Personal Day
City Manager's Corner:
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August 4, 2020
June 16, 2020
October 15, 2019
September 3, 2019
July 2, 2019
June 4, 2019
May 7, 2019
April 9, 2019
June 18, 2018
April 24, 2018
February 27, 2018
September 14, 2017
July 14, 2017
June 6, 2017
April 18, 2017
Cohort Bank:
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Cohort #16 Station KMAE (Citywide)
Cohort #15 King Cotton
Cohort #14 The Clarksville Standard (Citywide)
Cohort #13 Howell & Estes (Citywide)
Cohort #12 The En Avant Club (Citywide)
Cohort #11 F. E. Ruffini
Cohort #10 Ethelred Whitely
Cohort #9 Rambo Park
Cohort #8 Frost & Company
Cohort #7 Hocker & Kalfus
Cohort #6 W.M. Bagley
Cohort #5 The Edelweiss Club
Cohort #4 Abner Fickle
Cohort #3 Little Red Hen
Cohort #2 Rommelle
COVID-19 Employee Updates:
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11.12.20 Employee Update 10
06.30.20 Employee Update 9
06.24.20 Employee Update 8
04.23.20 Employee Update 7
04.02.20 Employee Update 6
03.24.20 Employee Update 5
03.17.20 Employee Update 4
03.16.20 Employee Update 3
03.15.20 Employee Update 2
03.13.20 Employee Update 1
Deer Oaks EAP Newsletters:
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Deer Oaks EAP Newsletter, February 2021
Deer Oaks EAP Newsletter, January 2021
Deer Oaks EAP Newsletter, December 2020
Deer Oaks EAP Newsletter, November 2020
Deer Oaks EAP Newsletter, October 2020
Deer Oaks EAP Newsletter, September 2020
Deer Oaks EAP Newsletter, August 2020
Deer Oaks EAP Newsletter, July 2020
Deer Oaks EAP Newsletter, June 2020
Deer Oaks EAP Newsletter, May 2020
Deer Oaks EAP Newsletter, April 2020
Deer Oaks EAP Newsletter, March 2020
Enterprise Resource Planning (ERP) System:
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Fact-finding Memo
ERP Survey Kickoff Memo
Good to Great Articles:
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Good to Great Article #22
Good to Great article #21
Good to Great Article #20
Good to Great Article #19
Good to Great Article #18
Good to Great Article #17
Good to Great Article #16
Good to Great article #15
Good to Great Article #14
Good to Great Article #13
Good to Great Article #12
Disney Training Article
Good to Great Article #11
Good to Great Article #10
Good to Great Article #9
Good to Great Workshops:
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Good to Great Workshops Feb 2017
Good to Great Workshops Jan 2017
Good to Great Workshop Dec 2016 (2)
Good to Great Workshop Sep 2016
Good to Great Workshop Oct 2016
Good to Great Workshop Nov 2016
Innovation Academy Awards Presentations:
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Innovation Academy Awards Recipients:
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Innovation Academy Awards Videos:
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Innovation Academy Success Stories:
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Britton Bates - Invoicing
Terra Bierschwale - Scanning
Amesha Morris - Erosion Control Deposits
Terri Ramey - P&Z Meeting Packets
Josel Harrison - Geocoding Police Data
Kaitlin Gibbon - QAQC Tracking
Erika Roberts - Meter Releases
Donna Bugiel - Expense Account Register
Jimmie Hopper - County Inspections
Kathy Wright - Property Owner Notification
Alek Miller - Google Forms
Terri Ramey - Payment Approval Process
Evyan Tankersley - Subdivision Map
Sabine Smith - Contacting Restaurants for Promotional Events
J'ainene Lowing - Daily Paper Logs
Innovation Projects (A3's):
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Electronic Waste & Household Hazardous Waste- Digital Requests & Noon Cutoff
Streets Work Order Application Phase II -Performance Dashboard
Default Code Case Priority Change
Streets Work Order Application Phase I - Survey 123 Implementation
Centralized Fire Department Invoicing Process
Default Code Case Status Change
Erosion Control Deposit Refund Report Consolidation
Animal Control On Call Phone Number
Public Works Drying Bed
Acquisition Status Map
Geocoding Crash and Enforcement Data in PD
Animal Control Notice Warning Tag Improvement
Elimination of Bite Books in Animal Control
iPad to Toughbook Direct Video Transfer
Parcel ID Search on Interactive Land Use Planning Map
Insights Through Reading:
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Why You Need To Prepare Your Organization For A New Era Of Innovation
IT How-tos:
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Global Connect Computer Setup
Multi-Factor Authentication Set-up Instructions
IT Support Portal Upgrade
How to On Board New User in ServiceNow
How to open Skype
How to Open Naviline
How to connect to Wi-Fi and VPN
COM Printer Management for End User
If screen capture application (Snip It) is not able to connect to your email
Office 365 - Apple iOS Device
Office 365 - Android Device
It Security Awareness Program:
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Report message button added to Office 365
Phishing Emails utilizing real passwords
Fake Emails
September 2018 security awareness training resources
August 2018
May 2018 World Password Day
March 2018 Spoofing and Caller ID
February 2018 Internet of Things
January 2018 Meltdown and Spectre
December 2017 Lock down your login
November 2017 Safe Shopping Online
October 2017 Secure Emails
September 2017 Phishing
August 2017 Defining Social Engineering
July 2017 Launch of “Security Awareness program”
R.I.S.E. Nominations:
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Last collection of R.I.S.E. submissions
Week of March 17, 2020
Week of Jan. 21, 2020
Week of Dec. 31, 2019
Week of Dec. 10, 2019
Week of Nov. 11, 2019
Week of Oct. 30, 2019
Week of Oct. 21, 2019
Week of Oct. 10, 2019
Week of Sept. 27, 2019
Week of Sept. 19, 2019
Week of Sept. 13, 2019
Week of Aug. 29, 2019
Week of Aug. 6, 2019
Week of July 23, 2019
Success Stories:
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All Archive Items
Most Recent Archive Item
Streets Work Order Application Phase II -Performance Dashboard
Default Code Case Priority Change
Streets Work Order Application Phase I - Survey 123 Implementation
Centralized Fire Department Invoicing Process
Default Code Case Status Change
Erosion Control Deposit Refund Report Consolidation
Animal Control On Call Phone Number
Public Works Drying Bed
Geocoding Crash and Enforcement Data in PD
Acquisition Status Map
Animal Control Notice Warning Tag Improvement
Elimination of Bite Books in Animal Control
iPad to Toughbook Direct Video Transfer
Parcel ID Search on Interactive Land Use Planning Map
Dev Serv Expense Account Register with Pivot Tables
Tool Box Talks:
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Heat Stress
Back Injury Prevention
Work Zone Safety
General Safety Tips
Winter Weather Tips
Cold Stress
Holiday Season Complacency
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If you cannot locate the information you are looking for in the recent archives, you may use the form below to search the archives.
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ADA Reference Publications
City Manager - Organizational Updates
City Manager's Corner
Cohort Bank
COVID-19 Employee Updates
Deer Oaks EAP Newsletters
Enterprise Resource Planning (ERP) System
Good to Great Articles
Good to Great Workshops
Innovation Academy Awards Presentations
Innovation Academy Awards Recipients
Innovation Academy Awards Videos
Innovation Academy Success Stories
Innovation Projects (A3's)
Insights Through Reading
IT How-tos
It Security Awareness Program
R.I.S.E. Nominations
Success Stories
Tool Box Talks
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